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Document Management Support

The Document Management Software Group support program is a resource we offer in various flavors, depending on the needs of our clients. These include not only telephone and email support, but also full service web access for those that require a higher level of support. These programs are outlined below:

Web-Based Full Support

Registered customers receive full web-based support for the Document Management Software Group product. We cooperate closely with our customers, and our help desk support technicians have detailed knowledge of each customer installation, as well as a superb knowledge base from which to draw. Our web based help desk is accessible 24 hours per day, to ensure that optimal support is always available for your installation.

Some of the advantages of web based support are:

Quick, always accessible service
Real-time problem solving
Guaranteed request response
Complete know-how transfer from support teams to customers
Superior service levels no matter the time of day
Increased productivity with the system
And more...

Document Management Software Group technicians are well-known for their flexibility and ability to respond immediately to customer help requests. Our customers can select one of two support models, whichever level best suits their needs. Basic support offers comprehensive web based technical support, while Premium Support adds regular contact with a technical support person, and may include training help and on-site visits.

Requesting support is simple, and can be accomplished by email, web form or toll free telephone call. To inquire about support, please contact us here, or request a demo here.